FAQ
How do the heart keychains work?
The keychains come with two half heart magnets to connect to other keychains. The two hearts are opposite magnet polarities, so they will stick together. Magnets with the same polarity will repel each other. With two half hearts, the customer can switch out the hearts with their hands or pliers and customize the way the keychains pair up. This allows for infinite combinations. It is up to the customer to change the hearts to the way they want, I will not open them and check them myself.
How do I contact you?
There are several methods to reach out to me.
- Email: trunkyart@gmail.com
- Website: Use the stores contact page to fill out a message
- Socials: You can try messaging me through my tiktok
- Discord: I am always open to answer questions in my server
Where are you located?
I am located in New Jersey, America. My return address is P.O. Box 43 Paramus NJ 07653.
International Shipping
International shipping is a costly and risky option. Once the package leaves into another country, there is little I can do. Packages may take up to two or even three months to arrive. Please purchase at your own risk.
I made a mistake on my address. What can I do?
If you made an error on the address and the package has not been packaged yet, I can change the address to the correct one. If it has already been sent, the package is now the customers liability. It is up to you to double check your address and ensure you enter a building number and proper information.
Returns and Fixes
You can return a package for a refund by messaging me with your order number and refund information. I will do my best to work with you and see how to solve the issue.
General questions/inquiries
For any concerns, message me with your order number and explain your problem.